Refund Policy
How refunds work if something doesn't go the way you expected.
Last updated: 2026-10-05
Try first
We always recommend the free 24-hour trial before buying. It shows whether the service works on your own devices and connection.
When a refund is possible
A refund request must be sent within 24 hours of purchase, and the service must not have been used for more than two hours. We will always ask support to try to fix the problem first, because most issues come from app settings.
When a refund is not possible
If the login has been shared, if the subscription has been active for more than 24 hours, or if the reason is an insufficient internet connection or an incompatible device.
How to request a refund
Contact support on WhatsApp or by email with your order email and a short description of the problem. Approved refunds are returned to the original payment method within 5 to 10 business days where that method allows refunds.