Real people, around the clock.
Questions before you buy, help with setup, or a channel that misbehaves: message us any time of day.
Reach support
Fastest answers, 24/7
Replies within a few hours
Looking for quick answers? Try the FAQ or the setup guides.
Help us help you faster
- Which device you use
- For example Fire TV Stick 4K, Samsung TV 2021 or iPhone 15.
- Which app you installed
- TiviMate, IPTV Smarters, IBO Player and so on.
- What you see on screen
- A photo or screenshot of any error message saves a lot of back and forth.
- Your order email
- So we can find your subscription quickly.
What support can help with
- Choosing a plan and screen count before you buy.
- Installing a player and entering your login on any device.
- Activating MAG boxes and Smart TV apps from their MAC address.
- Buffering, missing channels or guide data, and moving you to another server.
- Order, payment and refund questions under our refund policy.
Most WhatsApp messages are answered within minutes; email replies usually arrive within a few hours.